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VILLANOVA UNIVERSITY – LEAN SIX SIGMA MASTER BLACK BELT (LSSMBB) Test 1

Week Two (2) – Test One (1).doc

  VILLANOVA UNIVERSITY – LEAN SIX SIGMA MASTER BLACK BELT (LSSMBB)

  WEEK TWO (2) – TEST ONE (1)

Question 1:The person most likely to be the resource supporter who negotiates issues and works to  ensure handoffs is

A

The Master Black Belt

B

The Champion or Sponsor

C

The Black Belt

D

The Process Owner

Question 2:During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of  the following with Black Belts?

A

Reviewing lessons learned

B

Exploring statistical methodologies

C

Exploring ROI alternatives

D

Reviewing data gathering plans

Question 3:When doing a force field analysis, both problems and opportunities can also be identified  as a driving force for change.

A

True

B

False

Question 4:The ideal communications strategy for stakeholders will ____________________.

A

Get the right information to the right people at the right time

B

Be proportionate to the level of stakeholder interest

C

Be proportionate to the level of stakeholder involvement

D

Be proportionate to the level of stakeholder influence

E

Eliminate requests for changes later in the project

Question 5:Which of the following are financial metrics that can impact the implementation  of your Lean Six Sigma Program?

A

Lean Six Sigma programmatic return on investment

B

Individual project return on investment

C

Organizational financial metrics

D

Company bottom line

E

All of the above

F

None of the above

Question 6:You have been asked to manage a project to upgrade the software that call center  employees use to answer customer questions. Which one of the following would be the external  stakeholder in this project?

A

Customers

B

Call center staff

C

Human resources department

D

Legal department

Question 7:In order to minimize resistance later in a Lean Six Sigma project and create “buy-in,”  the Master Black Belt should encourage Black Belts to use what tool earlier in the project?

A

Criteria Based Decision Matrix

B

Gantt Chart

C

Stakeholder Analysis

D

Charter

Question 8:What are the three primary characteristics of a stakeholder?

A

Informed, involved, influential

B

Involved, important, influential

C

Interested, involved, influential

D

Active, important, motivated

Question 9:A key leadership practice for Master Black Belts to embrace is to

A

Help others deal with the current state

B

Help others break from the past

C

Communicate compelling reasons

D

Both B and C

Question 10:Which approach shows a balance between a concern for people and a concern for  production?

A

Autocratic

B

Democratic

C

Behavioral

D

Lassez-faire

Question 11:What is the best strategy for high influence/low interest stakeholders?

A

Manage them closely

B

Keep them well-informed

C

Monitor them periodically

D

Keep them satisfied

Question 12:The primary goal of analyzing project stakeholders is to

A

Determine the best communications strategy

B

Understand their relative importance to the project

C

Determine where their interests agree or conflict

D

Map the political terrain and how to navigate it

Question 13:One of the tools that the Master Black Belt should ensure is used to help move a team toward  goal completion and best help minimize conflict is

A

Role and Responsibility Matrix

B

Network Schedules

C

Gantt Charts

D

Risk Management Plans

Question 14:What type of change is seen as a large improvement?

A

Transformational

B

Incremental

C

Logical

D

Itemized

Question 15:Key objectives of the processes to develop the project team include

A

Ensuring that the project team has smooth entry and exit throughout the project’s life cycle to minimize the overall risk level on the project

B

Increasing participation in the activities outlined in the communications plan and scheduling activities to offload the team leads and PM

C

Improving skills of team members and amending levels of trust and cohesiveness to achieve better productivity through greater teamwork

D

Reducing the possibility of stakeholder complaints by assigning each key stakeholder a main team member point of contact to manage communications

  Question 16:One of the biggest resistance factors blocking implementation of competitive intelligence  and benchmarks is

A

Lack of knowledge by Master Black Belts

B

Factors associated with a learning organization

C

The Not-Invented-Here (NIH) syndrome

D

Forces of change

Question 17:Which type of leader relies on legitimate, reward, and coercive power?

A

Autocratic

B

Democratic

C

Behavioral

D

Lassez-faire

Question 18:When coaching and educating Black Belts concerning the Cost of Poor Quality, the  Master Black Belt needs to direct attention to which of the following items?

A

Assets, Liabilities, and COGS

B

Profits, Expenses, and Revenues

C

Number of Incidents, Actual Labor Cost, Material Cost, and Multiplication

D

Number of Defects, Variation, and Control Limits

Question 19:Key process steps in successfully selecting projects include

A

Identifying your current state

B

Developing criteria for consideration

C

Developing a list of projects based on pain, goals

D

All of the above

Question 20:Which one of the following is the most important reason for analyzing stakeholders?

A

To determine the best communications strategy for them

B

To understand their needs and expectations

C

To manage their expectations

D

To determine which metrics are most appropriate

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