Operational Implications of Process Improvement
During this class, we examined a range of methods used in operations management to monitor, assess, and improve performance in healthcare organizations. In this final assignment, you will review the Learning Resources made available throughout the class, and any additional external quality resources you may find. Then, you will synthesize your understanding of these resources, applying your knowledge to the Pediatric Hospital case study
According to the case study, a Kaizen event revealed that variability in operations performance and outcomes were the root cause of a bottleneck in scheduling MRIs. Three solutions were provided, including:
- Modify the master schedule.
- Streamline the insurance authorization process.
- Implement standardized work instructions.
To prepare for this Assignment:
Read the Pediatric Hospital in Tough Market Pegs Growth to Lean Process Improvement case study by Tonya Vinas, located in the Learning Resources. Review the key metrics and the current state of the organization before the interventions were conducted.
Assess operations requirements and resources for Pediatric Hospital. Describe what is working and what is not working.