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need help in interpersonal communication class

Listening at Work

Imagine that you work for a transportation company as a dispatch supervisor.  Lately you have been dealing with an increasing number of complaints about mistakes made by your staff.  Often this results in angry customers or lost business.  The phone line is recorded.  Most times the dispatcher is just not listening.  What specific advice might you give your staff about improving their listening effectiveness?  What type of “listening campaign” might help your efforts?

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Discussion question 75 to 150 words.

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